Companies that roll out rebate management programs for their customers are often faced with 3 key challenges to effective execution of these programs:
- Lack of Customer Segmentation: Designing sophisticated and optimized, rebates programs, best suited to every customer, can be challenging, without segmenting customer, this becomes especially difficult, when considering the downstream execution process.
- Non-Standard Rebate Programs: When companies manage rebates agreements using spreadsheet, often created and maintained by different teams, this leads to multiple non-standard documents, leading to lack of uniformity when it comes to rolling out rebates to customers.
- Tracking & reconciliation: Tracking sales invoices and mapping these invoices to rebates offered, is time consuming, often requiring lot of manual intervention, and can lead to customer dissatisfaction if there is a lack of transparency.